Utility Billing
Office Hours Monday-Friday 8:00 am - 4:30 pm
Phone : (920) 720-7106 * Fax: (920) 720-7116

    Payment Options

    Water /Sewer Rates

   Frequently Asked Questions

   Water Rates Study 2000      1.3 MB

   Sewer Rates Study 2000      1.3 MB 

   Public Fire Protection Study 2000       0.7 MB




Mail to: 

Town of Menasha Utility District
2000 Municipal Drive
Neenah, WI  54956

In Person 
Or Night Deposit Box:

Municipal Complex
2000 Municipal Drive
(corner of E. Shady Lane & CB)

  Payments must be received by the 20th of the month due.



Town of Menasha Utility District
Water/Sewer Rates
Effective:    Sewer - January 15, 2004
            Water - April 16, 2001

        Quarterly Base Charges:

Meter Size

Water Service

Sewer Service

Public Fire Protection

Private Fire Protection
















1 1/2"


























WATER VOLUME CHARGES (Each 1,000 gallons):
     First 48,000 gallons used each quarter 2.40 per 1,000 gallons
     Next 651,000 gallons used each quarter 2.30 per 1,000 gallons
     Over 699,000 gallons used each quarter 2.08 per 1,000 gallons
SEWER VOLUME CHARGES (Each 1,000 gallons):
     Volume Charges 3.47 per 1,000 gallons
     Lateral Repair Fund 0.07 per 1,000 gallons

During normal Business Hours

After Normal Business Hours

Reinstallation of Meter



Valve Turned on at curb stop



                    Non-Sufficient Funds Charge:        $20.00



Frequently Asked Questions  

What are the new rates?

View the Water/Sewer Rates Table.


Why did the rates increase?

There are many reasons for the rate increase.  The first being that the Utility District has generated revenues through a tax levy on your real estate tax bill.  The amount that you paid on your tax bill was based on your property’s assessed value instead of on the volume and use of water and sewer.  Established Utility Districts should not have the need for a tax levy.  Normally a levy is used only at the time of formation to fund initial construction of facilities prior to the establishment of a billable customer base.  However, once this customer base is established and billing procedures are in place, user rates should be able to sustain the operations of the formatted Utility District.  Customers should pay for the operations of the Utility through their use of the services, not based on the value of their property.  The Town of Menasha Utility District used this philosophy for the rate change.  If you look at your 2000 tax bill, you will see a 51% decrease in the Utility District tax rate. The water portion of the levy,  the public fire protection charge,  will be totally eliminated with the 2001 tax levy and will appear as a fixed line item on your quarterly utility bill. The Sewer Utility generates substantial operational revenues from the levy. This resulted in a higher increase for sewer rates.  With this in mind, and after months of careful consideration, the Utility Commission chose to eliminate the levy for sewer over a 3 year period.  The initial reduction was taken on the year 2000 tax levy (51%). Another reduction will occur with the 2001 levy (about 50%) and the Utility District tax levy will be totally eliminated with the year 2002 property tax bill.

As stated, the fire protection charge, in the past, was on the tax bill; however, with this rate increase, the charge was moved to the water/sewer bill based on the goals to eliminate the Utility District tax levy.

Increased water rates also reflect cost incurred to provide additional water distribution capacity to residents on the west side. As the area becomes more developed, it is apparent that capital improvements are necessary to accommodate growth and assure uninterrupted distribution of a safe public water supply.  Late in 2001 construction at the East Shady Lane Water Plant will take place to provide additional softening capacity.  Also planned is an upgrade to the system monitoring and control systems of all three water treatment plants and construction of additional maintenance and testing facilities at the American Drive location.

Additionally, the Sewer Utility has been running at an operating loss for many years.  The rate increase reflects a partial elimination of this loss.


What procedure was used to increase the rates?

Virchow, Krause & Company, LLP, certified public accountants & consultants, were hired to do studies on the water rates, sewer rates, and public fire protection.  The water rate and public fire protection studies were reviewed and scrutinized by the Wisconsin Public Service Commission, the regulatory agency which regulates all water utility rates for the State of Wisconsin. For the water and fire protection rates, the Utility Commission filed an application with the WI Public Service Commission for the rate increase.  A public hearing was held on April 5, 2001 at the Town of Menasha Municipal Complex in the Assembly Room.  Both the petition and the public hearing notice were published in the Post Crescent Newspaper.  Additionally, the Utility Commission held approximately five (5) public meetings discussing the potential water, sewer, and fire protection rate increases.


What is the Public Fire Protection charge on my bill?

Public Fire Protection is a billed charge to all customers that assures you the water utility will provide two things:

·        Adequate water and flow to extinguish a fire

·        Adequate location of fire hydrant to provide water availability

The Public Fire Protection rate is determined by the size of your water meter.


What is the difference between the sewer base charge and the sewer volume charge?

The sewer base charge was recommended by Virchow, Krause.  This base charge is a minimum fee for the sewer service and recovers the fixed costs, such as administrative expense, associated with providing you sanitary sewer service but unrelated to volume costs such as transmission and treatment expenses.  The volume charge is based on your loadings to the sewer system.  The volume charge offsets the District’s variable costs, such as pumping, transmission, and treatment expense.  The sewer base charge is based on meter size as this criteria most fairly determines a level of use of the sanitary sewer system.


During the summer, is the sewer consumption adjusted for the increase in water used outdoors that does not go down a sewer?

Yes, but only for our residential customers. There are two summer quarters and two winter quarters.  Because we are aware that it is common for residential customers to use more water during the summer for such things as watering, swimming pools, outdoor washing, etc., we adjust your sewer volume charge to the highest winter quarter consumption based on billing history.  If you have no history established, we bill you a maximum of 14,000 for sewer until we have history. This has been determined to be an average residential sewer volume. Obviously, if the metered volume is less than either of these options, you are billed for the metered volume.


How do these rates compare to other surrounding water/sewer utilities?

During the process of adjusting the rates, a survey was done to compare these rates with surrounding communities.  We found our new rates to be right in the middle.  There are some higher and some lower.  Therefore, although the increase does seem excessive, we feel that we are providing a service at a fair cost to our users. Also, a portion of the rates reflect a change in methodology in collecting revenue and is not actually an increase.  In addition, it is customary for utilities to bill all user charges on the utility bill.