The Field Services Division is comprised of Patrol Officers and Detectives. There are fifteen Patrol Officers in the Patrol Division and they are commanded by four Platoon Lieutenants. There are three Detectives in the Detective Bureau and they are commanded by the Lieutenant of Investigations. There is one Community Liason Officer who is commanded by the Staff & Services Lieutenant. There are three basis shifts and one overlap shift that provides twenty-four hour coverage seven days a week. A Police Administrative Services Supervisor oversees six full-time Communication Technicians, and four part-time Crossing Guards. There are four specialized units within the Field Service Division and they are the Metropolitan Enforcement Group (MEG), Specialized Tactics and Response Team (STAR), Field Training Officer (FTO) and Mountain Bike. There are five marked squads, three unmarked squads, and a special services marked van.    


Bike patrol was established to help promote Community-Oriented Policing in 1995.  The officers assigned on bike patrol perform the same duties as those in squad cars.  The bike patrol is more approachable to the public, therefore enhancing the Community-Oriented Policing philosophy.  The bike is used in community events such as the Fox cities Marathon, parades, and to patrol the numerous parks and residential areas.


Five officers are under the direction of a Field Training Coordinator.  These officers are responsible for coordinating and performing the training of all new officers hired by the department.  New officers are required to complete 15 weeks of "in-house" training before being given "solo" assignments.


The Town of Menasha Police Department has a mutual-aid agreement with the City of Appleton Police Department to provide emergency tactical response within the township.  In return, two Town officers are assigned to Appleton's unit.  The Special Tactics and Response Unit (STAR) is made up of 18 officers.  This unit is utilized when the department is required to resolve high risk incidents where weapons are present or believed to be present.


The Lake Winnebago MEG (Metropolitan Enforcement Group) was formed in 1985 to investigate all drug offenses and vice-type crimes that occur in the Lake Winnebago area.  This unit serves Fond du Lac, Winnebago, Outagamie, and Calumet Counties.  The unit is made up of officers in the Lake Winnebago area.  The Town of Menasha has one officer assigned.


The G.R.E.A.T. (Gang Resistance Education and Training) program was developed to educate middle and elementary school children on the dangers and consequences of gang involvement.  This program has been taught by the Community Liason Officer to students of the Neenah School district since 1996.


CounterAct is a program geared towards elementary and middle school students explaining the consequences of drug and alcohol abuse.  This program is presented to students at Spring Road School.


Neighborhood Watch has been active in the Town of Menasha since 1984.  Currently there are 24 neighborhoods that are participating.  This is a very beneficial program to both the police department and the community as it provides for an increased level of alertness in these areas.


The Tri-Communities Crime Reduction Coalition consists of citizens working with law enforcement agencies in the Town of Menasha, City of Neenah, City of Menasha, and Winnebago County.  This coalition publishes The Crime Reporter which is a bi-monthly newsletter offering crime prevention and safety information.  They also produce a bi-monthly program that coincides with The Crime Reporter.


The Police Administrative Services Division consists of      The civilian staff works various shifts in the command and Records Center serving the officers and citizens jointly.  The Communication Technicians answer the non-emergency police department telephone line, entering calls for service into the Winnebago CAD computer system.  All reports are transcribed and processed and court paperwork prepared in this division.  Also included in this division are the payment of parking tickets, citation and summons fines, bicycle licenses, and copies of reports released.  Currently, a civilian acts as court officer for hearings and trials in municipal court.  

Over the years the training and skills required for this position has grown immensely.  A minimum of three weeks in-house training is required before they can work a shift alone.  The Communication Technicians receive in-service training through Fox Valley Technical College yearly.  The civilian support staff is a very important link in the organization and should be recognized as such.